Last Updated: August 2026
These Terms & Conditions govern your use of hugofroes.com and any services provided by Hugo Froes (“I”, “me”, or “my”). By using this website or engaging my services, you agree to these terms.
1. Services
I offer two primary services:
Advisory retainer — An ongoing monthly engagement providing strategic advisory sessions and async support to product leaders.
The Product Ops Sprint — A structured five-day engagement to design and validate one operating model change.
The specific terms of each engagement — including scope, deliverables, timeline, and price — are agreed in writing before work begins.
2. Enquiries and discovery calls
Submitting the intake form or booking a discovery call does not constitute a binding agreement. No services are provided and no fees are charged until a formal agreement is confirmed in writing by both parties.
3. Payment terms
Deposit: A deposit of 35% of the total engagement fee is required to confirm a booking and secure your start date. This deposit is non-refundable unless I cancel the engagement.
Remaining balance:
- For the Product Ops Sprint: the remaining 65% is invoiced after Day 1 and is due within 14 days.
- For advisory retainers: monthly fees are invoiced at the start of each month and due within 14 days.
Late payment: Invoices not paid within 14 days may incur a late payment fee of 2% per month on the outstanding amount.
Currency: All fees are quoted and invoiced in Euros (€).
4. Cancellation and refunds
By the client:
- Cancellation before the engagement begins: deposit is non-refundable.
- Cancellation of a Product Ops Sprint after Day 1: full fee is due.
- Cancellation of an advisory retainer: 30 days written notice required. Fees for the notice period are due in full.
By me:
If I need to cancel an engagement, I will provide as much notice as possible and refund any fees paid for work not yet delivered.
5. Confidentiality
I treat all information shared by clients as confidential. I will not disclose client information to third parties without explicit consent, except where required by law.
Clients agree not to share or reproduce the deliverables, methodologies, or findings from our work together with third parties without my written consent.
6. Intellectual property
All materials, frameworks, and methodologies I bring to an engagement remain my intellectual property. Deliverables created specifically for a client during an engagement are licensed to that client for their internal use.
7. Limitation of liability
My services are advisory in nature. I provide recommendations and structured thinking — the implementation of any advice or recommendations is the client’s responsibility.
To the maximum extent permitted by law, my liability for any claim arising from the services is limited to the total fees paid for the engagement in question.
I am not liable for indirect, consequential, or incidental losses, including lost profits or business interruption.
8. Website use
The content on hugofroes.com is provided for informational purposes only. While I aim to keep it accurate and up to date, I make no warranties about the completeness or accuracy of the content.
You may not reproduce, distribute, or use content from this website without written permission.
9. Governing law
These Terms & Conditions are governed by the laws of Portugal. Any disputes will be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
10. Changes to these terms
I may update these Terms & Conditions from time to time. The date at the top of this page reflects when they were last updated.
11. Contact
For any questions about these terms: me@hugofroes.com